Refund policy
REFUNDS & RETURNS
Only items purchased on the Green Hemp website can be returned to Green Hemp Australia for refund or exchange. Items purchased in a department store, other Stockists or elsewhere must be returned to their original point of purchase.
Should you make an error when ordering Online, Green Hemp will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges if this is the case.
We ensure that we will pack your order with the greatest of care and consideration. However, under the rare circumstance that your order arrives in a damaged state or error of goods received or are different than what you ordered online, please contact our friendly team at Green Hemp Australia immediately to discuss the replacement of goods.
In the very rare event that you are not 100% happy with your Green Hemp purchase, we guarantee you a full refund of the purchase price. We wholeheartedly believe in our beautiful products and we want you to love them too, so if you are not satisfied in any way, please call and have a chat within 7 days and we will be happy to give you a full refund.
Only items purchased on the Green Hemp website can be returned to Green Hemp Australia for refund or exchange. Items purchased in a department store, other Stockists or elsewhere must be returned to their original point of purchase.
Should you make an error when ordering Online, Green Hemp will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges if this is the case.
We ensure that we will pack your order with the greatest of care and consideration. However, under the rare circumstance that your order arrives in a damaged state or error of goods received or are different than what you ordered online, please contact our friendly team at Green Hemp Australia immediately to discuss the replacement of goods.
In the very rare event that you are not 100% happy with your Green Hemp purchase, we guarantee you a full refund of the purchase price. We wholeheartedly believe in our beautiful products and we want you to love them too, so if you are not satisfied in any way, please call and have a chat within 7 days and we will be happy to give you a full refund.